Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: 1 August 2026
This Privacy Policy is issued by Orientora and Co. Company Limited (“Orientora”), a company registered in Thailand and duly licensed by the Department of Tourism, Thailand.
We value your privacy and are committed to protecting your personal information in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or communication channels.
Effective Date: 1 August 2026
This Privacy Policy is issued by Orientora and Co. Company Limited (“Orientora”), a company registered in Thailand and duly licensed by the Department of Tourism, Thailand.
We value your privacy and are committed to protecting your personal information in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or communication channels.
Information We Collect
Information We Collect
Information We Collect
We may collect the following information:
• Personal details such as name, email address, phone number, nationality and passport number
• Booking-related information and travel preferences
• Communication records via email, WhatsApp, or inquiry forms
• Technical data such as IP address, device type, and browser information
•. Photographs, videos, or other content taken during tours or voluntarily shared with us by clients (where applicable)
We may collect the following information:
• Personal details such as name, email address, phone number, nationality and passport number
• Booking-related information and travel preferences
• Communication records via email, WhatsApp, or inquiry forms
• Technical data such as IP address, device type, and browser information
•. Photographs, videos, or other content taken during tours or voluntarily shared with us by clients (where applicable)
How We Use Your Information
How We Use Your Information
How We Use Your Information
Your information is used strictly for:
• Processing bookings and providing travel services
• Communicating booking details, updates, or support
• Internal record keeping and service improvement
• Compliance with legal and regulatory requirements
• Creating promotional or marketing materials, where appropriate and with the client’s consent where applicable
We do not sell, trade, or rent your personal data to third parties.
Your information is used strictly for:
• Processing bookings and providing travel services
• Communicating booking details, updates, or support
• Internal record keeping and service improvement
• Compliance with legal and regulatory requirements
• Creating promotional or marketing materials, where appropriate and with the client’s consent where applicable
We do not sell, trade, or rent your personal data to third parties.
Data Sharing
Data Sharing
Data Sharing
Your data may be shared only when necessary with the following parties:
• Travel service providers, including hotels, transportation providers, local guides, and other partners necessary to arrange your journey
• Payment service providers for transaction processing
• Authorities when required by applicable laws
All third parties are required to handle your data securely and in compliance with applicable data protection laws.
Your data may be shared only when necessary with the following parties:
• Travel service providers, including hotels, transportation providers, local guides, and other partners necessary to arrange your journey
• Payment service providers for transaction processing
• Authorities when required by applicable laws
All third parties are required to handle your data securely and in compliance with applicable data protection laws.
Data Security
Data Security
Data Security
We take reasonable technical and organizational measures to protect your personal information. Access to personal data is limited to authorized personnel only.
Payment details are processed through secure, authorized payment systems, and we do not store full card information on our servers.
We take reasonable technical and organizational measures to protect your personal information. Access to personal data is limited to authorized personnel only.
Payment details are processed through secure, authorized payment systems, and we do not store full card information on our servers.
Data Retention
Data Retention
Data Retention
We retain personal data only for as long as necessary for booking, legal, accounting, or regulatory purposes, and in accordance with applicable laws.
We retain personal data only for as long as necessary for booking, legal, accounting, or regulatory purposes, and in accordance with applicable laws.
Cross-border Transfer
Cross-border Transfer
Cross-border Transfer
Your data may be transferred to service providers located outside Thailand when necessary for travel arrangements. We ensure that such transfers are subject to appropriate safeguards.
Your data may be transferred to service providers located outside Thailand when necessary for travel arrangements. We ensure that such transfers are subject to appropriate safeguards.
Cookies & Tracking
Cookies & Tracking
Cookies & Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may adjust your browser settings to decline cookies if preferred.
We may use third-party analytics services (such as Google Analytics) solely for performance analysis and service improvement.
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may adjust your browser settings to decline cookies if preferred.
We may use third-party analytics services (such as Google Analytics) solely for performance analysis and service improvement.
Your Rights
Your Rights
Your Rights
Subject to applicable laws and regulations, you may request to:
• Access, update, or correct your personal information
• Withdraw consent for data usage (where applicable)
Requests can be made by contacting us using the details below.
Subject to applicable laws and regulations, you may request to:
• Access, update, or correct your personal information
• Withdraw consent for data usage (where applicable)
Requests can be made by contacting us using the details below.
Contact & Support
Contact & Support
Contact & Support
We will respond to data protection inquiries within a reasonable timeframe in accordance with applicable laws.
If you have any questions regarding this Privacy Policy or data protection, please contact:
Email: contact@orientora.com
WhatsApp: Chat with us
We will respond to data protection inquiries within a reasonable timeframe in accordance with applicable laws.
If you have any questions regarding this Privacy Policy or data protection, please contact:
Email: contact@orientora.com
WhatsApp: Chat with us