Trust & Payment Policy
Trust & Payment Policy
Trust & Payment Policy
Effective Date: 1 August 2026
This Trust & Payment Policy is issued by Orientora and Co. Company Limited (“Orientora”), a company registered in Thailand and duly licensed by the Department of Tourism, Thailand.
This page is provided to ensure transparency, trust, and a smooth booking experience for our international guests.
Effective Date: 1 August 2026
This Trust & Payment Policy is issued by Orientora and Co. Company Limited (“Orientora”), a company registered in Thailand and duly licensed by the Department of Tourism, Thailand.
This page is provided to ensure transparency, trust, and a smooth booking experience for our international guests.
Payment Methods
Payment Methods
We accept payments through secure and authorized payment service providers to ensure flexibility and reliability.
Available payment methods may include:
• Credit & Debit Cards (Visa / Mastercard)
• Online Banking (subject to country & bank availability)
• Selected E-Wallets
Payment options displayed may vary depending on your location, bank, and device.
We accept payments through secure and authorized payment service providers to ensure flexibility and reliability.
Available payment methods may include:
• Credit & Debit Cards (Visa / Mastercard)
• Online Banking (subject to country & bank availability)
• Selected E-Wallets
Payment options displayed may vary depending on your location, bank, and device.
Multiple Payment Providers
Multiple Payment Providers
To maintain service continuity and payment success, transactions may be processed via different authorized payment providers.
If a payment attempt is unsuccessful or interrupted, our team may provide an alternative secure payment link to assist you in completing the payment smoothly.
All payment providers used comply with internationally recognized payment security standards, such as PCI-DSS, where applicable.
To maintain service continuity and payment success, transactions may be processed via different authorized payment providers.
If a payment attempt is unsuccessful or interrupted, our team may provide an alternative secure payment link to assist you in completing the payment smoothly.
All providers used comply with internationally recognized payment security standards.
To maintain service continuity and payment success, transactions may be processed via different authorized payment providers.
If a payment attempt is unsuccessful or interrupted, our team may provide an alternative secure payment link to assist you in completing the payment smoothly.
All payment providers used comply with internationally recognized payment security standards, such as PCI-DSS, where applicable.
Currency & Charges
Currency & Charges
• Payments are processed in the currency displayed at checkout.
• Any bank fees, card issuer charges, foreign exchange costs, or cross-border fees are determined by third-party financial institutions and are the responsibility of the cardholder.
• We do not impose additional payment surcharges unless explicitly stated.
• Certain third-party costs and payment processing fees may be non-refundable, as detailed in our Refund & Cancellation Policy.
• Payments are processed in the currency displayed at checkout.
• Any bank fees, card issuer charges, foreign exchange costs, or cross-border fees are determined by third-party financial institutions and are the responsibility of the cardholder.
• We do not impose additional payment surcharges unless explicitly stated.
• Certain third-party costs and payment processing fees may be non-refundable, as detailed in our Refund & Cancellation Policy.
Payment Terms
Payment Terms
A 50% payment is required at the time of booking to secure the reservation.
The remaining 50% balance is due 30 days prior to the departure date.
Bookings made within 30 days of departure require full payment at the time of confirmation.
Failure to complete the final payment by the specified due date may result in automatic cancellation of the booking, and cancellation charges may apply.
The Company reserves the right to cancel the booking if payment is not received by the specified due date, without liability for any resulting loss.
A 50% payment is required at the time of booking to secure the reservation.
The remaining 50% balance is due 30 days prior to the departure date.
Bookings made within 30 days of departure require full payment at the time of confirmation.
Failure to complete the final payment by the specified due date may result in automatic cancellation of the booking, and cancellation charges may apply.
The Company reserves the right to cancel the booking if payment is not received by the specified due date, without liability for any resulting loss.
Refund & Cancellation Policy
Refund & Cancellation Policy
Approved refunds are typically initiated within 48 business hours and may take approximately 7–14 business days to be reflected in your account, depending on the payment provider and issuing bank.
Cancellation terms and refund conditions are governed by our Refund & Cancellation Policy.
Approved refunds are typically initiated within 48 business hours and may take approximately 7–14 business days to be reflected in your account, depending on the payment provider and issuing bank.
Cancellation terms and refund conditions are governed by our Refund & Cancellation Policy.
Business Legitimacy
Business Legitimacy
We operate as a legally registered travel company and work with licensed local partners.
Our company registration details and tourism license information are available on the License & Legal.
We operate as a legally registered travel company and work with licensed local partners.
Our company registration details and tourism license information are available on the License & Legal.
Contact & Support
Contact & Support
If you have any questions regarding payment, booking, or refund terms, our team is happy to assist.
Email: contact@orientora.com
WhatsApp: Chat with us
If you have any questions regarding payment, booking, or refund terms, our team is happy to assist.
Email: contact@orientora.com
WhatsApp: Chat with us
If you have any questions regarding payment, booking, or refund terms, our team is happy to assist.
Email: contact@orientora.com
WhatsApp: Chat with us
Privacy
Privacy
Your personal information is handled with care and used solely for booking and service purposes.
Please review our Privacy Policy
Your personal information is handled with care and used solely for booking and service purposes.
Please review our Privacy Policy