Refund & Cancellation Policy

Effective Date: 1 August 2026

This Refund & Cancellation Policy is issued by Orientora and Co. Company Limited (“Orientora”), a company registered in Thailand and duly licensed by the Department of Tourism, Thailand.

This Refund & Cancellation Policy governs all cancellation and refund matters and forms part of Orientora’s Terms & Conditions.

Effective Date: 1 August 2026

This Refund & Cancellation Policy is issued by Orientora and Co. Company Limited (“Orientora”), a company registered in Thailand and duly licensed by the Department of Tourism, Thailand.

This Refund & Cancellation Policy governs all cancellation and refund matters and forms part of Orientora’s Terms & Conditions.

Cancellation Notice

All cancellation requests must be submitted in writing via the Company’s official communication channels.

The effective cancellation date is the date the written notice is received by the Company.

Cancellation charges are calculated based on the total tour price, regardless of the amount paid at the time of cancellation.

Any unpaid balance remains payable, where applicable.

The applicable cancellation period is determined based on the official departure date stated in the booking comfirmation.

All cancellation requests must be submitted in writing via the Company’s official communication channels.

The effective cancellation date is the date the written notice is received by the Company.

Cancellation charges are calculated based on the total tour price, regardless of the amount paid at the time of cancellation.

Any unpaid balance remains payable, where applicable.

The applicable cancellation period is determined based on the official departure date stated in the booking comfirmation.

Cancellation Charges

Cancellation charges are applied based on the total tour price and the time prior to departure.

More than 45 days before departure

→ Cancellation charge : 10% of the total tour price

30–44 days before departure

→ Cancellation charge : 30% of the total tour price

15–29 days before departure

→ Cancellation charge : 50% of the total tour price

0–14 days before departure

→ Cancellation charge : 100% of the total tour price (Non-refundable)

No-show or early departure

→ Cancellation charge : 100% of the total tour price (Non-refundable)

More than 45 days before departure

→ Cancellation charge : 10% of the total tour price

30–44 days before departure

→ Cancellation charge : 30% of the total tour price

15–29 days before departure

→ Cancellation charge : 50% of the total tour price

0–14 days before departure

→ Cancellation charge : 100% of the total tour price (Non-refundable)

No-show or early departure

→ Cancellation charge : 100% of the total tour price (Non-refundable)

Refund Calculation

Refund amount = Amount paid – Applicable cancellation charges – Non-refundable third-party costs (if any), as determined under this policy.

If the amount paid exceeds the applicable cancellation charges, the balance will be refunded.

If the amount paid is less than the applicable cancellation charges, the remaining balance remains payable.

Refund amount = Amount paid – Applicable cancellation charges – Non-refundable third-party costs (if any), as determined under this policy.

If the amount paid exceeds the applicable cancellation charges, the balance will be refunded.

If the amount paid is less than the applicable cancellation charges, the remaining balance remains payable.

Partial Refunds

If part of the tour services has already been used, any refund will be calculated based on the unused portion only, subject to applicable cancellation charges and non-refundable costs.

Non-Refundable Companents

Certain costs are non-refundable, including:

• Payment processing fees

• Bank charges and foreign exchange costs

• Confirmed third-party services (accommodation, transport, permits, tickets)

Certain costs are non-refundable, including:

• Payment processing fees

• Bank charges and foreign exchange costs

• Confirmed third-party services (accommodation, transport, permits, tickets)

Refund Processing Time & Additional Conditions

Approved refunds are initiated within 48 business hours (Monday–Friday, excluding public holidays) after confirmation of refund eligibility by the Company.

Once initiated, a refund confirmation reference issued by our payment service provider may be provided upon request.

Refunds are returned to the original payment method used at the time of booking.

Depending on the original payment method and the relevant bank, card issuer, e-wallet provider, payment service provider, or other financial institution, refunds typically appear within 7–14 business days.

The actual posting date may vary depending on the provider’s processing procedures.

The Company shall not be responsible for delays caused by banks, card issuers, e-wallet providers, payment service providers, or other financial institutions beyond its control.

Approved refunds are initiated within 48 business hours (Monday–Friday, excluding public holidays).

Once initiated, a refund confirmation reference issued by our payment service provider may be provided upon request.

Refunds are returned to the original payment method used at the time of booking.

Depending on the bank or card issuer, refunds typically appear within 7–14 business days.

The actual posting date may vary depending on banking procedures.

The Company shall not be responsible for delays caused by banks, card issuers, or payment service providers beyond its control.

Approved refunds are initiated within 48 business hours (Monday–Friday, excluding public holidays) after confirmation of refund eligibility by the Company.

Once initiated, a refund confirmation reference issued by our payment service provider may be provided upon request.

Refunds are returned to the original payment method used at the time of booking.

Depending on the original payment method and the relevant bank, card issuer, e-wallet provider, payment service provider, or other financial institution, refunds typically appear within 7–14 business days.

The actual posting date may vary depending on the provider’s processing procedures.

The Company shall not be responsible for delays caused by banks, card issuers, e-wallet providers, payment service providers, or other financial institutions beyond its control.

Currency & Exchange

Refunds are processed in the original transaction currency.

Any difference in the refunded amount resulting from exchange rate fluctuations, currency conversion, or processing by banks, card issuers, e-wallet providers, payment service providers, or other financial institutions shall not be the responsibility of Orientora.

Refunds are processed in the original transaction currency.

Any difference in the refunded amount resulting from exchange rate fluctuations, currency conversion, or processing by banks, card issuers, e-wallet providers, payment service providers, or other financial institutions shall not be the responsibility of Orientora.

Amendments & Rebooking

Changes to bookings may be treated as amendments or cancellations depending on timing and suppier conditions.

Additional costs may apply.

Changes to bookings may be treated as amendments or cancellations depending on timing and suppier conditions.

Additional costs may apply.

No-Show & Partial Use

No refunds will be provided for:

• No-show

• Unused services after commencement of the tour

• Early departure

No refunds will be provided for:

• No-show

• Unused services after commencement of the tour

• Early departure

Force Majeure & External Factors

Refunds in cases of force majeure or events beyond the Company’s control

(including but not limited to natural disasters, government restrictions,

or transportation disruptions) are subject strictly to recoverable costs only.

In such cases, refunds (if any) will be limited to amounts recoverable from third-party providers.

The Company shall not be liable for any additional compensation beyond such recoverable amounts.

For full details, please refer to our Terms & Conditions.

Refunds in cases of force majeure or events beyond the Company’s control

(including but not limited to natural disasters, government restrictions,

or transportation disruptions) are subject strictly to recoverable costs only.

In such cases, refunds (if any) will be limited to amounts recoverable from third-party providers.

The Company shall not be liable for any additional compensation beyond such recoverable amounts.

For full details, please refer to our Terms & Conditions.

Legal Reinforcement

This policy should be read in conjunction with our Terms & Conditions.

In case of inconsistency, the Terms & Conditions shall prevail.

This policy should be read in conjunction with our Terms & Conditions.

In case of inconsistency, the Terms & Conditions shall prevail.

Agreement

By confirming a booking and making payment, clients acknowledge that they have read, understood, and accepted this policy.

Contact & Support

If you have any questions regarding payment, booking, or refund terms, our team is happy to assist.

Email: contact@orientora.com

WhatsApp: Chat with us

If you have any questions regarding payment, booking, or refund terms, our team is happy to assist.

Email: contact@orientora.com

WhatsApp: Chat with us

If you have any questions regarding payment, booking, or refund terms, our team is happy to assist.

Email: contact@orientora.com

WhatsApp: Chat with us